Refund Policy
Last Updated: January 1, 2026
This Refund Policy explains when and how refunds are processed for our GeM consultancy services.
1. Refund Eligibility
✓ Full Refund Cases
- Cannot process due to technical issues from our end
- GeM portal permanently unable to accept your registration
- Duplicate payment made by mistake
- Cancellation within 30 minutes of payment (before processing begins)
- SLA missed without valid reason (>7 days for standard service)
⚠ Partial Refund Cases
- Work begun but not completed — 50% refund based on stage
- Cancellation after consultation — 30% consultation charge deducted
- Cancellation after document collection — 40% deducted
✗ No Refund Cases
- GeM registration successfully completed and Seller ID delivered
- Bid submitted and accepted by GeM
- Catalogue uploaded and live on GeM
- Incorrect information provided by client leading to rejection
- Aadhaar OTP verification failed from your side
- Refund request after 30 days of payment
2. Refund Process
- Request: Email refunds@gemportal.ltd with transaction ID
- Review: We review within 2 business days
- Approval: Refund initiated within 3 business days
- Credit: Credited to original payment method within 5-7 business days
3. Refund Timelines by Payment Method
- Credit/Debit Card: 5-7 business days
- Net Banking: 3-5 business days
- UPI: 1-3 business days
- Wallet: 1-2 business days
4. Non-Refundable Charges
- Payment gateway charges (2-3% deducted by processor)
- Consultation fees for phone consultations rendered
- Third-party charges (if any)
5. GeM Portal Rejection
If GeM rejects your application due to incorrect information YOU provided, we will:
- Notify you of rejection reason
- Correct and resubmit at no additional charge (one time)
- Nominal correction fee for repeated corrections
No refund in such cases as service (filing) has been rendered.
6. Contact for Refunds
- Email: refunds@gemportal.ltd
- Phone: +91 XXXXX XXXXX (10 AM - 7 PM, Mon-Sat)
- Response: Within 2 business days