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Terms & Conditions

Last Updated: January 1, 2026

Please read these Terms and Conditions carefully before using our website and services.

1. About Our Service

This website is operated by a private consultancy firm providing professional assistance for GeM (Government e-Marketplace) registration, bidding, OEM panel listing, brand approval, and catalogue services. We are NOT affiliated with the Government of India, Ministry of Commerce & Industry, or the official GeM portal (gem.gov.in). Registration on the official portal is FREE. Our fees are exclusively for professional consultancy services.

2. Services We Provide

  • GeM Seller/Service Provider Registration
  • GeM Tender Bidding Assistance
  • OEM Panel Listing
  • Brand Approval Service
  • Product/Service Catalogue Upload
  • Ongoing GeM support and consultation

3. User Obligations

By using our services, you agree to:

  • Provide accurate business and personal information
  • Not misuse the service for illegal purposes
  • Cooperate with our team during verification
  • Provide valid Aadhaar, PAN, GST, and bank details
  • Pay applicable service fees

4. Payment & Fees

Service fees are clearly displayed at time of application. All payments processed through secure payment gateways (PayU). Fees are exclusive of any government charges (which are ZERO for GeM registration).

5. Service Turnaround

Standard turnaround times are indicative and depend on external factors including:

  • GeM portal availability and processing time
  • Aadhaar OTP delivery on your mobile
  • Document authenticity and completeness
  • GST/PAN verification with government databases

6. Refund Policy

Refunds are governed by our Refund Policy.

7. Limitation of Liability

Our liability is limited to service fees paid. We are not liable for indirect or consequential damages, including loss of tender opportunities, orders, or business consequences.

8. Governing Law

These Terms are governed by Indian laws. Any disputes subject to exclusive jurisdiction of courts in [Your City], India.

9. Contact

Email: help@gemportal.ltd
Phone: +91 XXXXX XXXXX

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